Please note that we are NOT Amazon, we are NOT working for the shipping companies, and we are NOT Shopify.
We are a small business and we do our best to help you with our experience through previous issues we encountered.
We put all the information that we can on the listings, the size, the specifications, the shipping delays, and we post regular updates on our instagram.
We are not responsible for the bad handling of the package, the production or shipping delays, the misinterpretation of the item's description, BUT we will do our absolute best to help you with any issue.
Please take the time to read everything before placing an order or asking a question, because it takes a lot of time to answer and help you out afterwards.
If you did not find the answer to your question, then please feel free to send us a message!